Safety First
We are committed to ensuring a 100% Purchase Protection to customers by offering them genuine products & secure payment gateways and easy returns for items purchased on annokhi.com
Eligibility for Returns/Exchanges
We allow all types of returns and exchanges to be entertained except:
The product that has been sewn by the customer.
Conditions
Items must be unused, in original packaging, with tags/labels intact, and accompanied by the original invoice.
How to Initiate a Return/Exchange
Looking at returning/exchanging your product? It’s simple. You have to raise a return request within 7 days of delivery of the product.
Include the order number, photos/videos of the issue, and reason for return.
How can I raise a return request?
Please reach out to help.annokhi@gmail.com within 7 days of order delivery. Our customer support team will get back to you within 48 hours of receiving the request.
Who Pays the Shipping charges for returned products?
We offer a pick-up facility for locations which are serviceable by our logistics partners. Our logistics partner will pick up the return package in 2 - 5 business days from the date the request was placed.
If the reverse pick-up option is not available at your location, you can self-ship the products to us by any reliable courier service after raising a return request. Please pack the products and ensure that it is unused and unwashed and all the tags are intact. The return courier charges will be reimbursed by us.
The package should be addressed to our warehouse location:
Third Floor, Shop No.334, Polaris Shopping Center, Parvat Patia Canal Rd, Near Param Hospital, Surat, Gujarat-395010.
How much time does it take to get my refund?
The refund will be initiated within 48 hours of approval from the returns team. The refund takes 2 working days to reflect in your account.
Exchange Process
Free Pickup & Replacement:
We cover pickup and shipping costs for exchanges.
Replacement shipped after quality check and when the reverse pickup is completed.
Happiness Guaranteed
If you have a problem we will solve it. Just reach out to our customer support team. Call us on +919898765107 or WhatsApp us.
